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Casinos> 2007
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Another Neteller Crisis?
Unconfirmed reports suggest that non-US
card users now have a problem
Neteller card users could be in for a tough time if an email received
around the world and ostensibly emanating from the Isle of Man-based
e-wallet is genuine and correct.
The email, addressed to "Dear NETeller Merchant" advises
merchants that Neteller's third-party provider for the Neteller
Card has recently advised that under the rules relating to the Cirrus/Maestro
Network, it can no longer support the cards.
"Consequently," the email goes on to explain, "...members
with NETELLER Cards will be affected. This should not affect you
as a NETELLER merchant."
Users of the card around the world will be affected, however. The
email advises that effective immediately members will not be able
to withdraw funds from their e-wallet to their Neteller Card. Users
will have until May 2, 2007 to use the funds that are presently
on their Cards.
The email advises merchants that Neteller will be communicating
with card holders "....encouraging them to use the funds on
their Cards before this date. After May 2, we will credit remaining
funds on their cards back to their NETELLER e-wallets."
The email ends with an apology to merchants and an assurance that
Neteller is working hard to provide new card services as quickly
as possible.
As we went to press it was not clear that the email was genuine,
and Neteller had not responded to emailed requests for confirmation
and clarification.
Many users who for unknown reasons received this email to merchants
were outraged that the e-wallet has not yet contacted users as a
priority or given them a reasonable window of opportunity to move
their funds. Nor has the company displayed (as InfoPowa went to
press) any indication on the website that there is a problem, why
and what the company is doing about it.
In a trial on the site, players found that their attempts to transfer
funds from the e-wallet to their Neteller card went smoothly until
the final confirmation, when the transactions were denied with no
more explanation that "An error has been encountered"
The lack of notification and communication with users on the current
issue - if true - will do nothing to improve Neteller's already
dim image in the marketplace following its activities in freezing
US funds and suspending dealing in its shares on the AIM.
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